Privacy Policy

1. Who We Are

Fenland Exterior Cleaning is a trading division of Fenland Property Care, providing professional exterior cleaning services across Lincolnshire. We are based in Dunston, Lincolnshire.

Website: fenlandexteriorcleaning.co.uk
Phone: 07507 732952
Contact: fenlandexteriorcleaning.co.uk/contact

For the purposes of UK data protection law, Fenland Property Care is the data controller responsible for your personal data.

2. What Information We Collect

We collect personal information in the following ways:

Information you provide directly

When you contact us via our website, phone or any other means, we may collect:

• Your name
• Your email address
• Your phone number
• Your property address (for the purposes of providing a quote or carrying out work)
• Any additional information you choose to provide in your message

Information collected automatically

When you visit our website, we may automatically collect:

• Your IP address and general location
• Browser type and version
• Pages visited and time spent on the site
• How you arrived at our website (e.g. via Google search)

This information is collected via cookies and analytics tools (see Section 7 — Cookies).

3. How We Use Your Information

We use the information we collect to:

• Respond to your enquiry — to contact you about a quote, booking or question you’ve submitted
• Provide our services — to carry out exterior cleaning work at your property
• Process payments — to invoice you for completed work
• Improve our website — to understand how visitors use our site so we can make it better
• Comply with legal obligations — such as keeping financial records as required by HMRC

We will only contact you for marketing purposes (such as to let you know about offers or new services) if you have given us permission to do so.

4. Our Legal Basis for Processing

Under UK GDPR, we must have a lawful basis for processing your personal data. We rely on the following:

• Contract — processing is necessary to provide the service you’ve requested or to take steps at your request before entering into a contract
• Legitimate interests — we have a legitimate interest in responding to enquiries and running our business effectively, provided this doesn’t override your rights
• Legal obligation — we must process certain data to comply with our legal and financial obligations
• Consent — where we have obtained your explicit consent (e.g. for marketing communications)

5. How Long We Keep Your Data

We retain your personal data only for as long as necessary for the purposes for which it was collected:

• Enquiries that don’t lead to work — we will delete your contact details within 12 months of your last contact with us
• Customer records — we retain details of completed jobs for up to 6 years in line with HMRC requirements for financial record-keeping
• Website analytics data — retained in accordance with our analytics provider’s standard retention periods

6. Who We Share Your Data With

We do not sell your personal data to any third party.

We may share your information with the following third parties only where necessary to provide our services or operate our business:

• Fenland Property Care group companies — Fenland Homes & Gardens and Fenland Domestic Cleaning, where you have requested services from the wider group
• IT and website service providers — such as our website hosting provider (WordPress/WP Engine) who process data on our behalf under data processing agreements
• Google Analytics — we use Google Analytics to understand how our website is used. Google may process anonymised data on servers in the US. You can opt out via Google’s opt-out tool
• Payment processors — if you pay by card, your payment details are handled by our payment provider and are never stored by us
• Legal and regulatory authorities — if required to do so by law or in response to a valid legal request

7. Cookies

Our website uses cookies — small text files stored on your device — to help us understand how the site is used and to improve your experience.

You can manage cookie preferences in your browser settings. Refusing analytics cookies will not affect your ability to use the site.

8. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

• Right of access — you can request a copy of the personal data we hold about you
• Right to rectification — you can ask us to correct inaccurate or incomplete data
• Right to erasure — you can ask us to delete your personal data where there is no longer a lawful reason to hold it
• Right to restrict processing — you can ask us to limit how we use your data in certain circumstances
• Right to data portability — you can request your data in a structured, commonly used format
• Right to object — you can object to us processing your data on the basis of legitimate interests
• Right to withdraw consent — where we rely on consent, you can withdraw it at any time

To exercise any of these rights, please contact us via our contact page or call us on 07507 732952. We will respond within 30 days.

9. Data Security

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss or misuse. Our website is served over HTTPS (encrypted connection) and we limit access to personal data to those who need it to carry out their work.

While we take these precautions, no internet transmission is entirely secure. If you believe your data has been compromised, please contact us immediately.

10. Links to Other Websites

Our website contains links to other sites, including fenlandpc.co.uk (Fenland Property Care). We are not responsible for the privacy practices of those websites and recommend you read their privacy policies separately.

11. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date at the top. We encourage you to check this page periodically.

12. Complaints

If you have a concern about how we handle your personal data, please contact us first and we will do our best to resolve it.

If you remain unhappy, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s data protection regulator: